Candy Specialist Washing Machine & Dryer Repair Service in Dubai, Sharjah, Abu Dhabi and Ajman

E3 on a Candy washing machine means the water that should have been pumped out is still sitting in the tub, so the machine has stopped the programme. The most common causes are a blocked pump filter, a kinked or blocked drain hose, or debris jammed in the drain pump. Before calling anyone, switch the machine off at the wall and check the pump filter behind the small hatch at the front bottom, keeping a shallow tray and towel ready because water will come out. If the filter is clear and E3 comes back, the pump or the pressure sensor is the likely fault and it needs a technician.

Very often, yes. On a Candy condenser or heat-pump dryer, long cycle times usually point to restricted airflow or a condenser that cannot shed heat: a clogged lint filter, a blocked condenser unit or heat exchanger, a full water tank that has not been emptied, or a blocked drain path. Cleaning the filter after every load and rinsing the condenser filter regularly fixes a good share of these. If cycles are still running long after that, the fault is likely in the heating circuit, the thermistor or the fan, and it needs inspection.

What the 90-day cover includes, and what it does not, is set out in our warranty terms.

The ones we are called out for most are E2, E3 and E7, and each is explained on this page. A code narrows the search but does not name the broken part on its own, so every job starts with a test rather than a guess.

Our inspection and fixing fee is AED 100. If any parts need replacing, they are charged on top — and only with your approval. If you decide not to go ahead after the inspection, the AED 100 is payable; if we cannot repair it at all, you pay nothing. All prices exclude 5% VAT.

If it is still inside Candy's own warranty, use Candy's service channel first — an independent repair may affect that cover. Once that warranty has ended, we repair it at your home, and our own 90-day warranty covers the parts we fit and the work we do.

Usually on a sticker inside the door rim or on the back panel. Send a photo of that label on WhatsApp with what the washing machine is doing and any code on the display — the model number tells us which parts fit before we arrive.