Privacy Policy

Last updated: 12 July 2026

1. Information We Collect

When you contact us or request a service, we may collect the following information:

• Contact details: your name, phone number and, if you provide it, your email address.
• Service details: the type of appliance, the problem described, and your service address or area (emirate, neighbourhood, building).
• Communication records: messages you send us by phone, WhatsApp or through the quote form on this website.
• Technical data: basic, non-identifying browsing data (such as pages visited and device type) collected through cookies and analytics tools.

2. How We Use Your Information

• To respond to your enquiry and provide a quote.
• To schedule, perform and follow up on repair services at your address.
• To issue invoices and comply with UAE tax and accounting regulations.
• To improve our website, services and advertising.

We do not sell, rent or trade your personal information to third parties.

3. Cookies, Analytics & Advertising

This website may use cookies and similar technologies, including Google Analytics and Google Ads conversion tracking, to understand how visitors use our site and to measure the performance of our advertising. These tools collect aggregated, non-identifying data. You can disable cookies at any time in your browser settings. If we use Google Ads remarketing, you can opt out of personalised advertising via Google Ads Settings (adssettings.google.com).

4. WhatsApp & Phone Communication

If you contact us via WhatsApp, your communication is also subject to WhatsApp's own privacy policy. We use your phone number only to communicate about your service request and will not add you to marketing lists without your consent.

5. How We Protect & Retain Your Data

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. We retain service and invoice records only as long as necessary to provide our services and to meet our legal obligations under UAE law (including tax record-keeping requirements).

6. Sharing of Information

We may share limited information only with: (a) our own technicians, so they can perform the service at your address; (b) service providers that help us operate this website (such as hosting providers); and (c) government authorities where required by UAE law.

7. Your Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to any records we are legally required to keep.

8. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the "Last updated" date shown above.

10. Contact Us