Washing machines & dryers
Direct Drive front-loaders, washer-dryers and TurboWash models.
Common repairs- Drain pump
- Inlet valve
- Rotor & stator
Korean technology · Independent LG specialists
Independent LG Appliance Repairin Dubai, Sharjah, Abu Dhabi & Ajman
Most LG washers in the Emirates run a Direct Drive motor, and most LG faults show a clear code. We work from both — the code, then a test — and price the job before we start.
Direct line · open 24 hours+971 58 869 5211
At a glance
- AED 100 call-outWaived when you approve the repair
- 90-day warrantyOn parts and labour
- Same-day responseDubai · Sharjah · Abu Dhabi · Ajman
9Appliance types
4Product lines
5Fault codes documented
4Emirates covered
Independent service provider. Unitech Maintenance is an independent repair company. We are not an authorised service agent of, and are not affiliated with or endorsed by, LG. The name “LG” and other manufacturer names on this page are trademarks of their respective owners and are used only to identify the equipment we repair.
01LG appliance lines4 lines
What we repair from LG
Every fault is tested and confirmed before any part is replaced, and you approve the price before work starts.
Fridges & freezers
InstaView, side-by-side and bottom-freezer models.
Common repairs- Linear compressor
- Defrost
- Fans
Codes we see
dHDefrost cycle over-ran its time limit
Dishwashers
QuadWash and TrueSteam models.
Common repairs- Leak sensor
- Drain pump
- Heater
Codes we see
AELeak detected — water in the base
Air conditioners
Split and inverter units.
Common repairs- Gas charge
- Fan motor
- PCB
Codes we see
CH05Indoor/outdoor communication fault
02Fault code index5 codes documented
LG codes, explained
These are codes we are called out for on LG appliances in the UAE. A code narrows the search — it does not name the broken part on its own, which is why every job starts with a test rather than a guess.
OE
What it means
The washer did not pump the water out within the time the control allows, so it stops the cycle and reports a drain fault. Usual causes are a blocked drain filter/pump, a kinked or badly routed drain hose, or a standpipe/house drain restriction.
Usually
Blocked or unclean drain pump filter, a kinked, trapped or blocked drain hose, or a drain pump that has failed or jammed. Heavy detergent foam can also trick the pump into reporting a drain failure.
IE
What it means
The drum did not reach the water level the programme requires within the allowed fill time, so the machine stops and reports a water supply problem. Usual causes are a closed or partly closed tap, a kinked inlet hose, or a clogged inlet valve filter screen.
Usually
Tap closed or partly closed, low mains water pressure, a kinked inlet hose, a clogged inlet mesh strainer at the hose connection, or a failed water inlet valve.
AE
What it means
Water has collected in the base pan under the dishwasher, where it should not be. The float rises and trips the leak microswitch, so the machine stops filling and typically runs the drain pump to protect against a flood. Common sources are a loose hose or clamp, a seeping inlet valve, a worn door or sump seal, or excess detergent foaming over into the base.
Usually
A leak from the door gasket, an internal hose, a fitting or the sump. Excess foam from hand dishwashing liquid used in place of dishwasher detergent can also push water past the normal level and trip the same switch.
dH
What it means
The defrost cycle ran beyond its one-hour limit without the defrost sensor reaching its termination temperature, so the control flags a defrost fault. It means the evaporator is not clearing as it should — usually a failed defrost heater, a faulty defrost sensor/thermostat, or a heavily iced evaporator.
Usually
A failed defrost heater, a faulty or disconnected defrost sensor, or a control board that is not ending the defrost cycle. Left unresolved it usually shows up as poor cooling and frost build-up.
CH05
What it means
The indoor unit is not receiving the expected communication signal from the outdoor unit on an LG inverter system, so the control reports a communication failure between the two units. Common causes are damaged or loose interconnecting communication wiring, incorrect terminal connections, loss of power to the outdoor unit, or a failed indoor or outdoor PCB.
Usually
Power interrupted to the outdoor unit or a tripped breaker, loose, damaged or rodent-chewed interconnecting communication wiring, or a failed indoor or outdoor control board. LG's own guidance is to reset power at the breaker and, if it returns, have a technician inspect it.
03Know your LG2 points
What Direct Drive changes about an LG repair
- Product lines
- 4
- Appliance types
- 9
- Codes documented
- 5
Most LG washing machines in UAE homes use a Direct Drive motor: the drum is driven straight off the motor rotor instead of through a belt and pulley. It removes the two parts that fail most often on a belt machine, which is why LG puts a long warranty on the motor itself. It also changes what a noise actually means. On a belt machine a rumble is usually the belt or the pulley; on a Direct Drive machine there is no belt to blame, so a rumble points at the drum bearings or at something trapped between drum and tub, and a knocking on spin points at the rotor bolt or the suspension. Diagnosing it as a belt fault wastes a visit.
The second thing worth knowing is Smart Diagnosis. Many LG machines can transmit their own fault history as a sequence of tones held against a phone. Where a machine supports it, we use it — but it narrows the search, it does not name the broken part, and it never replaces testing the component itself. If a machine has already been opened up by someone else, the stored history can also be misleading, so we treat it as one input among several rather than a verdict.
04Book a visitAED 100 call-out
Booking an independent LG repair
We are an independent UAE repair company working across Dubai, Sharjah, Abu Dhabi and Ajman, 24 hours a day. Every repair carries a 90-day warranty on parts and labour, and the call-out is waived when you approve the work. If your appliance is still under LG warranty, use LG's own service channel first — an independent repair may affect that cover.
Visit & diagnosisWaived when you approve the repair
AED 100Fixed quote before workParts quoted separately, approved by you
AlwaysNights, weekends, holidaysNo out-of-hours surcharge
No extra05On the job2 photographs
Know the machine, then fix it
LG model families we see in UAE homes
In laundry LG's UAE range covers TWINWash, TurboWash and WashTower units, washer-dryer combinations and standalone tumble dryers. InstaView Door-in-Door is the refrigerator family LG promotes locally, dishwashers are sold as QuadWash, and the UAE air-conditioning range splits into tropical and non-tropical models — the tropical rating matters in the Gulf, because those units are built for sustained high ambient temperatures.
LG parts in the UAE
LG does not publish consumer-facing stock levels or delivery times for UAE spares, so we do not quote a lead time we cannot stand behind.
We confirm the exact part, its availability and the expected wait with you before the repair is approved. Where an original part is discontinued or slow to source, we say so and tell you what the alternative is before anything is fitted — including whether it is an OEM part or a high-grade equivalent.
Photographs taken by our technicians on real jobs in UAE homes. Never stock images.
06Rate schedule9 published rates
What a LG repair costs
Starting prices for the repairs we do most on LG appliances. The final figure is confirmed on site after diagnosis, and nothing starts until you approve it.
- Call-out
- AED 100
- Published rates
- 9
- VAT
- excl. 5%
| Service | Price |
|---|---|
| On-site diagnosis / call-outWaived when you approve the repair | AED 100 |
| Washing machine — drain pump | fromAED 250 |
| Washing machine — door lock / PCB | fromAED 350 |
| Refrigerator — thermostat / sensor | fromAED 280 |
| Refrigerator — gas recharge | fromAED 400 |
| Dishwasher — inlet valve / drain pump | fromAED 260 |
| Oven / cooking range — element or thermostat | fromAED 220 |
| Dryer — heating element / belt | fromAED 250 |
| AC — gas charging & service | fromAED 300 |
- Final price confirmed on site after diagnosis. No work starts without your approval.
- All prices exclude 5% VAT.
- Spare parts are quoted separately and approved before work begins. We use OEM parts where available, and tell you before fitting a high-grade equivalent.
- 90-day warranty on parts and labour.
- Pay by cash, card or bank transfer.
07How a repair works4 steps
Four steps, every time
The same method on every LG job — test first, price second, repair third, then the warranty.
- 01
Tell us the fault
Call or WhatsApp with the model number and what the appliance is doing. An error code helps.
- 02
Diagnosis at home
The technician tests and confirms the fault before anything is replaced. No guessing.
- 03
Price, then repair
You get a fixed price and approve it before work starts. Parts are quoted separately.
- 04
Tested, then covered
We run the appliance in front of you, then the repair carries a 90-day warranty.
08Questions10 questions answered
LG repair questions
Straight answers to what people ask us most about LG appliances.
- Questions answered
- 10
- Appliance types
- 9
- Codes documented
- 5
Are you connected to LG in any way?
No. Unitech Maintenance is an independent appliance repair company. We are not appointed by the manufacturer and have no affiliation with LG. We repair LG appliances as a third-party specialist, and the LG name is used here only to describe the equipment we work on.
My LG washing machine shows OE and the drum is still full of water. What can I check before calling?
OE means the machine could not pump its water out in time. Two things are safe to check yourself: that the drain hose behind the machine is not kinked, crushed against the wall or pushed too far down the standpipe, and that the drain pump filter behind the small access flap at the bottom front is clear. Put a shallow tray and towels down first, because water will come out. If both are clear and OE returns, the pump or the wiring to it usually needs attention and it is time to book a technician.
My LG split AC is showing CH05 and not cooling. Is that a serious fault?
CH05 means the indoor unit has lost the communication signal from the outdoor unit, so the system will not run properly. It is worth switching the unit off at the breaker, waiting around five minutes and switching it back on, since a supply interruption can cause it. If the code comes straight back, the cause is usually the interconnecting wiring or a control board and it needs someone on site — it is not something to keep resetting through a Dubai summer.
Which emirates do you cover?
We cover Dubai, Sharjah, Ajman and Abu Dhabi.
Do you charge a call-out fee just to look at the appliance?
The call-out charge is waived when you approve the repair. You are told what is wrong and what it will cost before any work starts, so you can decide.
Is there any warranty on the work you do?
Yes. We give a 90-day warranty covering both the parts we fit and the labour. If the same fault returns within that period, come back to us.
My LG appliance is still inside its manufacturer warranty. Should I use you or go back to the manufacturer?
If the appliance is still within the manufacturer's warranty period, go back to the manufacturer's own network first — that cover is free to you, and having an outside company open the appliance can affect it. Check your warranty paperwork before deciding. We are the sensible option once that cover has expired, or for appliances the manufacturer's warranty no longer applies to.
Can someone come out at night or at the weekend?
We operate 24/7, so bookings are taken at any hour. That matters most for a failed refrigerator or an AC that has stopped in peak summer, where waiting until the next working day means spoiled food or an unusable home.
My LG fridge is not cooling well and shows dH. What does that mean?
dH indicates the defrost sequence has run far longer than it should, which points to ice not clearing off the evaporator. It usually comes with poor cooling and visible frost. The likely causes are a defrost heater, a defrost sensor or the control board, and all three need testing on site — emptying and switching the fridge off overnight may clear the ice temporarily, but the fault will return.
My LG dishwasher stopped and shows AE. Is it leaking?
AE means water has been sensed in the base of the machine and a float switch has cut the fill to stop a flood. Sometimes the cause is simply the wrong detergent — hand dishwashing liquid creates foam that overflows into the base — so try a proper dishwasher detergent first. If AE returns, there is a genuine leak from a seal, hose or the sump and the machine should not be run until it is found.
Call-out fees, VAT and what each repair typically costs are set out on our pricing page. What the 90-day cover includes, and what it does not, is on warranty terms.
09Coverage4 emirates · 79 areas
Four emirates, one number
Our technicians travel to you across Dubai, Sharjah, Abu Dhabi and Ajman — at any hour, with no weekend, night or public holiday surcharge.
Registered office: No. 3, Masfout, Ajman
Dubai
Dubai MarinaJLTJBRDowntown DubaiBusiness BayDeiraBur DubaiAl BarshaJumeirahUmm SuqeimMirdifAl Qusais+16 more
Sharjah
Al NahdaAl MajazAl KhanAl QasimiaAl TaawunMuweilahRollaAl YarmookAbu ShagaraAl JazzatUniversity CityAl Zahia+6 more
Abu Dhabi
Khalifa CityMohammed Bin Zayed CityAl Reem IslandYas IslandSaadiyat IslandAl Raha BeachAl BateenAl KhalidiyahAl MushrifAl NahyanAl MuroorAl Shamkha+6 more
Ajman
Al NuaimiyaAl RashidiyaAl JurfAjman CornicheAl RumailahAl MowaihatEmirates CityAjman DowntownAl BustanAl HamidiyahGarden CityAl Zahra+3 more
Find us on Google
Unitech Home Building Maintenance L.L.C
- No. 3, Masfout, Ajman
- Serving Dubai, Sharjah, Abu Dhabi and Ajman
- Open 24 hours, 7 days a week
- +971 58 869 5211
Open 24 hours, 7 days a week
Is your LG playing up?
Call or WhatsApp with the appliance, the model and what it is doing. We will tell you what happens next — and what it costs — before anyone comes out.