Bompani Specialist Cooker & Oven Repair Service in Dubai, Sharjah, Abu Dhabi and Ajman

On a gas cooker the spark ignition and the flame-safety system are separate things, and either can stop a burner lighting. Bompani's own installation guidance for its cookers points to a short list of ignition problems: an ignition electrode that is damp, dirty or cracked; the gap between electrode and burner being wrong; a broken or unsheathed ignition lead; the spark tracking to earth somewhere it should not; a failed spark generator or micro-switch; air trapped in the gas line; or an incorrect air-gas mixture for the fuel in use. Before calling anyone, check the obvious ones yourself: make sure the burner cap is seated squarely and dry after cleaning, and confirm the cylinder or mains gas is actually on. If it still will not light, or the flame lights and then dies as soon as you release the knob, stop and book a technician — the second symptom usually points at the flame-failure device, which is a gas safety component and not a DIY repair.

Most Bompani gas cookers, gas ovens and gas hobs sold in the UAE do not use a numbered fault-code system at all. Their controls are mechanical knobs and a timer, so a fault shows up as behaviour — no ignition, a flame that drops out, an oven that will not reach temperature — rather than as a code on a display. On the electric and multifunction models that do have an electronic display, any code shown is model-specific and Bompani does not publish a public code list, so a code means very little until it is read alongside the actual symptom and the model number on the appliance's rating plate. If your appliance is showing something on the display, tell us the exact characters you can see and the model number, and we will diagnose from the appliance itself rather than guessing from the code.

Usually yes, because uneven or weak oven heat is normally caused by one identifiable part rather than by the whole appliance being finished. On an electric Bompani oven the usual suspects are a failed heating element, a thermostat or temperature sensor that has drifted out of calibration, or a fan-oven motor that is no longer circulating air. On a gas oven it is more often the oven burner, the thermostat, or a flame-safety device that is cutting the gas back too early. Door problems matter too — a perished door seal or a dropped hinge lets heat escape and will make every result uneven. A technician can confirm which of these it is on site, and you will get a repair-or-replace opinion before you commit to anything.

Both. Bompani's UAE range covers freestanding gas cookers, built-in ovens in 60 cm and 90 cm widths in gas and electric versions, and built-in hobs from 30 cm up to 90 cm in gas, ceramic and induction. We handle all of these. Built-in units do need a little more care because the appliance has to be drawn out of the cabinetry to be worked on and, in the case of a hob, the gas connection has to be broken and remade properly afterwards. Please tell us when you book whether the appliance is freestanding or built in, and give us the model number from the rating plate, so the technician arrives prepared for the job in front of him.

Treat it as urgent and do not try to diagnose it yourself. Shut off the gas at the cylinder valve or the mains isolation valve, open windows and doors to ventilate the room, and do not operate any electrical switch, plug, extractor fan or lighter in that space, as a spark is exactly what you are trying to avoid. Leave the property if the smell is strong. Once you are somewhere safe, call us and tell us it is a gas smell so we prioritise it. Gas leaks on cookers and hobs usually trace back to a perished flexible hose, a loose connection at the appliance inlet, or a worn gas tap, and all three are fixable — but they are fixable by a technician, not by tightening something at home.

Our inspection and fixing fee is AED 100. If any parts need replacing, they are charged on top — and only with your approval. If you decide not to go ahead after the inspection, the AED 100 is payable; if we cannot repair it at all, you pay nothing. All prices exclude 5% VAT.

If it is still inside Bompani's own warranty, use Bompani's service channel first — an independent repair may affect that cover. Once that warranty has ended, we repair it at your home, and our own 90-day warranty covers the parts we fit and the work we do.

Usually on the frame around the oven door, seen with the door open, or under the hob. Send a photo of that label on WhatsApp with what the oven is doing — the model number tells us which parts fit before we arrive.